28%
Increase in Direct Bookings
70%
Database Growth
58%
More Engagement
What We Do
1. CRM & Customer Database Management
We organise and manage your guest data, creating a reliable foundation for targeted communication.
- Data Consolidation
- Data Cleaning and Deduplication
- Preference and Consent Management
3. Email Marketing
We plan, write and design segmented email campaigns that nurture interest and drive direct bookings.
- Campaign Strategy Calendar
- On-brand Email Design
- Performance Tracking and Reporting
2. List Growth Strategies
We design hospitality-specific tactics to capture more quality contacts across every guest touchpoint.
- Website and Booking Opt-ins
- Wi-Fi Data Capture
- Social and Chatbot Lead Flows
4. Automated Guest Journeys
We build automated lifecycle flows so guests receive timely, relevant messages without manual effort required.
- Welcome and Onboarding Flows
- Pre-arrival and Upsell Journeys
- Post-stay Review Requests
How It Works
See how we turn guest data into automated journeys that increase bookings and loyalty.
Case Studies
Harbourview Hotel Group
Customer Database Management
Email Marketing
The Riverside Brasserie
Direct Message Marketing
Email Marketing
UrbanStay Apartments
Automated Guest Journeys
List Growth Strategies
GreenLeaf Boutique Resorts
CRM Migration
Automated Guest Journeys
What Clients Say About Us
4.9
(50+ Reviews)
Hospitality Teams on Partnering with InnovaGuest
4.7
“InnovaGuest turned our messy guest database into a powerful revenue channel, with automated journeys consistently driving more direct bookings and repeat stays for us.”
Sarah K.
4.9
“We’d tried email marketing before, but InnovaGuest’s segmented journeys finally deliver impressive engagement and measurable revenue from our existing guests every month.”
